In this fast-paced era, waiting is something that many people hate. As a business, if you want to serve customers well, you should not only meet the service quality standard, but also meet the standard on hardware equipment. To save time for customers and give customers a personalized experience, we can attract repeat customers for our own business. Self service terminal is a kind of self-service product to improve customer experience. Many people have not been in touch with self-service ordering kiosk. Today, let's explain the advantages of self-service ordering kiosk.
1、 Reduce indirect costs
The main financial advantage of small businesses is that you don't need so many cashiers when you provide self-service checkout. You usually need someone to monitor the self-service experience and help solve machine problems or customer questions. However, you only need one employee to manage four or six self-service stations, rather than one employee at each station. You can use the money you save to invest in other services or business development projects.
2、 Meet customer needs
The main benefit of providing self checkout services is that customers need them, and successful retailers provide what customers want. Consumers like the efficient payment process of self checkout, and most people want to see more service stations. By providing self-service, you can provide customers in a hurry with the opportunity to check out quickly. Customers who prefer personal participation can still check out through the regular queue.
3、 Reduce waiting time
Queuing is a negative experience for retail store customers. You can make customers wait for a long time from satisfaction to dissatisfaction. Through self-service checkout, the waiting time of customers can be reduced.
4、 Attract more customers
Under the same conditions, businesses with self-service ordering kiosk will be more competitive than those without self-service ordering kiosk. For example, when we go to the bank, we often have to queue up. If there are two same banks, one has no self-service ordering kiosk and the other has self-service ordering kiosk, the one with self-service ordering kiosk will be much more than the one without self-service ordering kiosk, and the efficiency will be much higher, and the number of customers we can receive will be greatly increased, Naturally, more customers will come.
Post time: Apr-20-2022